Shop Information
- Shop information
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Studio Quilt
- Address
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OBIHIRO, HOKKAIDO, , 1-19, MINAMI-3, HIGASHI-15, Japan
- Phone
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81155221067
- FAX
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+81155221067
- Contact person
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- Shipping & Handling
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INTERNATIONAL SHIPPING - TERMS AND CONDITIONS:
Items in your order that are designated for shipment to countries outside of Japan may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. If you refuse a shipment from Studio Quilt, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Studio Quilt. Please email your shipping and handling questions or comments to studioquilt153@hotmail.com
PAYING WITH A DEBIT CARD:
Shipping fee is not included. It depends on the country and total weight of items in your order. Once you complete your order, we will calculate and change the amount charged with your credit card and will inform you of the merchandise purchases and shipping cost. Due to the operating process that exists between banks and card issuers, a temporary double charge may be made to your card before final payment is taken. One of these charges, known as a withholding, is issued in order to ensure that the card has a sufficient available limit and that it is not blocked or stolen, and is later refunded. Please contact the card issuing bank for more information.
DELIVERY METHODS:
- EMS (Express Mail Service): The fastest shipping service. Available up to 30 kg (66 lbs). Track service available. Covers up to 20,000 JPY in loss or damage. If you need more coverage, you can purchase up to 2,000,000 JPY in insurance.
(e.g. Up to 500g - Asia 1,400 JPY, North and central America 2,000 JPY, Europe 2,200 JPY)
Click here to get rates!
- International ePacket: Available up to 2 kg (4 lbs). Track service available. Covers up to 6,000 JPY in loss or damage.
(e.g. Up to 500g - Asia 980 JPY, North and central America and Europe 1,235 JPY)
Click here to get rates!
- International ePacket Light: Available up to 2 kg (4 lbs). Track service available.
(e.g. Up to 500g - Asia 770 JPY, North and central America and Europe 870 JPY)
Click here to get rates!
NOTE:
Shipping fee depends on the country and total weight of items in your order.
If you require an exact shipping cost, please contact us before you complete your order.
・EMS: 国際郵便で最速のサービス。30kgまで。最高200万円を限度として実損額を賠償。追跡可。
・国際eパケット: 2kgまでの小形物品。6000円を限度に補償あり。追跡可。
・国際eパケットライト: 2kgまでの小形物品。追跡可。
- Terms of payment
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Credit Card Payment:
Once you complete your order, we will calculate and change the amount charged with your credit card and will inform you of the merchandise purchases and shipping cost.
■クレジット決済
イプシロンの決済画面よりお手続きを完了後、弊店にて決済確認後に完了となります。
- How to Order
- Shipping timeframe
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Delivery time: Up to 7 working days.
*Except Sundays and public holidays
1週間以内に発送
※日曜日・祝日を除く
- Payment
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Credit Card
- Exchanges/returns/cancellations
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*If you receive damaged, defective, or the wrong item(s):
Please contact us within 2 days of receiving your order.
(No additional charge)
*If you wish to return item(s) in good condition:
Please contact us within 2 days of receiving your order.
(Return shipping charges will apply)
*We will not accept returns or exchanges on these items.
-Return without contacting us
-Opened or used item(s)
-Slight colour differences
-Return after 2 days of receiving your order
-Sale item(s)
- Return policy
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*If you receive damaged, defective, or the wrong item(s):
Please contact us within 2 days of receiving your order.
(No additional charge)
*If you wish to return item(s) in good condition:
Please contact us within 2 days of receiving your order.
(Return shipping charges will apply)
*We will not accept returns or exchanges on these items.
-Return without contacting us
-Opened or used item(s)
-Slight colour differences
-Return after 2 days of receiving your order
-Sale item(s)
■ご注文商品と異なる商品または不良品が届いた場合
商品到着後2日以内に「お問い合わせ」よりご連絡ください。
折り返しメールにてお返事し、対応させていただきます。
(お電話でもお受けしますが、店舗営業日にお願い致します)
※返品、交換などの送料は弊店にて負担させていただきます。
■お客さまの都合による返品・交換(良品)
商品到着後2日以内に「お問い合わせ」よりご連絡ください。
(お電話でもお受けしますが、店舗営業日にお願い致します)
お客さまの都合での商品の返品については、以下の場合には返品を応じる事が出来ませんので、あらかじめご了承下さい。
・ご連絡の無い返品
・ご使用後の返品(商品の袋から一旦お出しになられたものは返品不可になる場合もございますのでご注意下さい)
・画像と実際の色との若干の違いでの返品
・商品到着後2日以上過ぎてからの返品
・セール品の返品
※返品の際の送料はお客さまにご負担いただきます。
※送料無料対象での発送商品については、発送時の弊店負担の送料などもご請求させていただきます。
- About Studio Quilt
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Founded in 2008 by Hiromi Hara, Studio Quilt specializes in providing tuition in the art of creating patchwork quilts, as well as providing the kits necessary to craft beautiful quilts.